Policies and Procedures
In the course of placing an order with us we must gather information to assure that your books are sent to you and that we are properly paid. We store your contact information and may communicate with you concerning the books you purchased from us. We do not give, share, sell or transfer your personal information to a third party for any purpose.
Only the last four digits of your credit card information are used when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. Credit card information used to place an order is NOT retained by Quality of Life Publishing Co., therefore each time you order with us you will have to submit your number again.
We may use a fulfillment center that ships books for us. We must give them only your shipping information in order to make sure you receive your books. They keep this information only for the purpose of completing your current order and will not contact you nor retain your information for any other purpose.
Returns and Refunds
Goods damaged in shipping:
If your books were damaged in transit, you must notify us within fifteen days after the shipment arrives at your address. We will replace any damaged books at no cost to you for the books or for the shipping.
If at any time you find a book with defective printing or binding notify us immediately after discovering the defect. We will replace any defective books at no cost to you for the books or for the shipping.
We do not offer refunds for any books. On this website you are able to view the first 20 pages of Hard Choices for Loving People and Light in the Shadows. If you would like to preview a printed and bound copy of any of our books before making a bulk purchase, contact us and we will be glad to send you a free sample.
Timing of shipping and delivery:
Delivery date cannot be guaranteed, though most times we will be able to fulfill your request. Turnaround times are based on order volume and current inventory. Please notify us if you have a specific need-by date. If delivery by that time is possible, rush shipping fees may apply. Please allow up to 2-4 weeks from the date the order is placed for delivery. Many times it is sooner.
Quality of Life Publishing Co.
6210 Shirley Street, Suite 112
Naples, FL 34109